At Iza.ae, we want to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free exchange and return policy. Please read the following guidelines to understand how to proceed with exchanges or returns.
1. Eligibility:
You may initiate a return or exchange within 14 days from the date of delivery.
To be eligible, items must be in their original condition, unused, and in the original packaging with all tags attached.
Go to your order history and select the order containing the item(s) you wish to return or exchange.
Follow the provided instructions to complete the return/exchange request.
Alternatively, you can contact our customer support team at support@iza.ae for assistance in initiating the process.
3. Return Process:
Once your return request is approved, you will receive instructions on how to return the item(s).
Pack the item(s) securely, include the original invoice, and ship it to the address provided in the return instructions.
After we receive and inspect the returned item(s), we will issue a refund to your original payment method.
4. Exchange Process:
If you wish to exchange an item, please initiate a return for the item you want to exchange and place a new order for the desired item.
Follow the return process mentioned above for the item being exchanged.
5. Refund Timeframe:
Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
The refund will be issued to the original payment method.
6. Non-Returnable Items:
Certain items, such as personalized or perishable goods, are non-returnable.
Final sale items cannot be returned or exchanged.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at support@iza.ae. We will arrange for a replacement or provide a full refund.
8. Contact Us:
If you have any questions or concerns about our exchange and return policy, please reach out to our customer support team at support@iza.ae. We are here to assist you.
Thank you for choosing Iza.ae. We appreciate your trust, and we are committed to making your shopping experience enjoyable and worry-free. Happy Shopping!
